Returns & Exchanges
Merchandise can be returned for exchange or refund within 14 days of delivery, provided they have not been worn, soiled or damaged. Returns must be in re-sellable condition including the original shoe box they were delivered in. All items being returned are at the customers expense. Do not place a label or write directly on shoe box.
SALE MERCHANDISE IS NEITHER RETURNABLE NOR EXCHANGEABLE.
If you are exchanging regular priced merchandise, we will ship the new item again for FREE. (We limit our free exchange policy to two exchanges.)
WE DO NOT REFUND SHIPPING CHARGES.
All unworn and defective returns must be mailed back to the address below. Failure to follow these instructions will delay the exchange and refund process.
Jays Wide Shoes
4037 SW 117th Ave., Suite J
Beaverton, OR 97005
Toll Free 1-800-334-6733